Shipping Policy
Last updated:
1. Delivery Availability
Available shipping destinations, services, prices, and estimated delivery windows are shown at checkout based on the delivery address and cart. A destination shown on the storefront may still be unavailable for a particular product or order because of carrier, legal, or operational restrictions.
2. Processing and Estimates
Orders may require payment authorization, fraud review, inventory allocation, and preparation before carrier pickup. Any processing or transit estimate is not a guaranteed delivery date unless expressly stated as guaranteed at checkout.
3. Shipping Charges, Taxes, and Customs
Shipping charges and applicable taxes are displayed before the order is submitted. For cross-border orders, duties, import taxes, brokerage, or customs charges may apply as disclosed at checkout or by local authorities. Responsibility for those charges depends on the delivery terms shown before purchase.
4. Tracking and Delivery
When tracking is available, it is sent to the contact information provided with the order. Carrier scans can be delayed. Customers are responsible for providing an accurate and accessible delivery address and for monitoring carrier notices.
5. Address Changes and Failed Delivery
Contact us promptly if an address is incorrect. We cannot guarantee a change after fulfillment begins. Additional charges resulting from an incorrect address, refusal, missed delivery, or unclaimed shipment may be the customer's responsibility where permitted by law and disclosed circumstances.
6. Delay, Loss, and Damage
For significant delay, loss, or visible damage, contact hello@smartbiu.com with the order and tracking details. Retain packaging for damage claims. We will investigate with the carrier and provide any remedy required by the order terms or applicable law.
7. Split Shipments and Restrictions
An order may ship in more than one package when disclosed or operationally necessary. Hazardous, oversized, regulated, or restricted products may have limited services or destinations. We may cancel and refund an item that cannot legally or safely be delivered.
8. Contact
For shipping support, email hello@smartbiu.com or call +1 718-672-5120.