Contact Us
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1. How to Contact Us
For questions about products, an existing order, delivery, returns, payments, privacy, or accessibility, contact Smartbiu using the details below. Include your order number when available, but do not send payment-card details or account passwords.
Website: www.smartbiu.com
Support Email: hello@smartbiu.com
Support Phone: +1 718-672-5120
Business Address: 24112 SW 107th Ave, Homestead, FL 33032, United States
2. Order and Delivery Questions
For an order inquiry, provide the order number, the email used at checkout, and a concise description of the issue. For a delivery problem, also provide the carrier status and photographs of any visible package damage where relevant.
3. Returns and Product Issues
Contact us before sending an item back so that we can confirm the applicable instructions. If an item arrived damaged, defective, or different from what was ordered, notify us promptly and retain the item and packaging while the claim is reviewed.
4. Privacy and Accessibility Requests
Privacy requests should identify the right being exercised and the state of residence. Accessibility feedback should describe the affected page, feature, assistive technology, and the difficulty encountered so we can investigate an effective alternative.
5. Response and Escalation
Response times can vary with request volume and complexity. If a concern remains unresolved, reply in the same email thread so the supporting information and prior steps remain together.